What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.
In a recent episode, we were joined by Jason Holland, Technical Learning Leader at NCR, where he started out as a field technician 21 years ago. NCR specializes in retail, hospitality and banking products, including self-checkouts and ATMs. Jason’s organization is responsible for training a global team of technicians to maintain and repair those products.
Here are some of the highlights from our conversation with Jason.