Case Study

Safeware Improves Claims Approval, Handling Speed; Reduces Claims Cycle Time With ServicePower

Source: ServicePower
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Safeware was founded in 1982 on the simple concept of protecting consumer products. Uniquely positioned as both a licensed insurance agency and third-party administrator of extended service plans, Safeware’s innovative approach to protection solutions has propelled the company into multiple industries. These include education, government, retail, corporate technology, fitness, furniture and appliances.

Safeware has a diverse customer base with partners ranging from mom and pop retailers to top 100 resellers, as well as the country’s largest universities and colleges. Regardless of size, Safeware’s focus on providing best-in-class solutions and service allow our partners and customers to own their products with confidence.

The Challenge

With rapid growth and success, Safeware knew it was time to evaluate their field service solution processes. At the time, the team had a very manual process for updating service agreements, managing on-boarding and credentialing and remaining compliant with industry regulations. Wanting to be more efficient and find a contemporary solution, Safeware began their search for a field service management partner that could help to streamline operations for better network performance management.

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