Support Made Simple

Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis. The company also has a team of service professionals located in Brno, Czech Republic. From there, it supports many customers in Eastern Europe who have Daltonik instrument devices in use. Travel restrictions introduced in spring 2020 due to the COVID-19 pandemic forced the team to seek new and remote ways to solve their customers’ issues. The team in Brno decided to test AIRe Link, an innovative remote visual support tool from Konica Minolta. Positive results with service cost savings in thousands of euros and an improved customer experience quickly convinced Bruker to incorporate AIRe Link into their standard service and support processes.