Case Study

How To Drive Service And Innovation?

Source: ServiceNow
Scheidt & Bachmann_Logo_600dpi-scaled

The future of parking is digital
Car parking is an increasingly digital business. Scheidt & Bachmann’s solutions include ticketless entry and exit by scanning license plates, cameras to monitor availability of parking spaces, use of QR codes, UHF-Tags, RFID, and payment cards. Scheidt & Bachmann not only creates these innovations, it provides service and maintenance for all operational hardware. The German business is recognized globally for its innovative vision and customer orientation.

Providing 24/7 customer service
Scheidt & Bachmann’s customers include local councils, airports, facilities managers, and large enterprises. All expect parking systems to work 24/7. To ward off competition and uphold its reputation for innovation, Scheidt & Bachmann wanted to implement a harmonized service management tool and fully integrated customer portal. The goal was to better support customers, fix issues faster, and drive operational efficiency.

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