Case Study

Thriving In The New Appointment Economy With AAA Carolinas

Source: Salesforce

Scheduling appointments isn’t an innovative business strategy. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and engaging digital-first experiences. Appointments not only help companies keep people safe, but also allow teams to spread out their workload throughout the day and offer customers convenience, control and predictability.

During this webinar, you will learn how automation helps accelerate productivity and customer satisfaction with Salesforce Appointment Assistant, to:

  • Deliver Appointment Updates Across Channels
  • Proactively Prepare Customers for Your Visit
  • Empower Your Mobile Workforce to Deliver First Time Fix Rates

Also, see a live demo of Appointment Assistant and hear from Jud Patterson, Director Road Service Delivery at AAA Carolinas. He’ll explain how they will put members at ease by sharing real-time location updates. Hear about their vision of meeting customers where they want to be whether it’s on the road, at home or on the phone.

Join us on-demand to learn how to deliver safe field service by providing visibility into a mobile worker’s details and arrival time.

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