SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the USA can be improved. To provide support for their end customers, SACMI USA technicians would often have to travel long distances to provide on-site repair and/ or troubleshooting. The pandemic of 2020 caused even further challenges as technicians were limited in their travel due to global restrictions and travel bans.
To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of Work Orders. SACMI USA needed to customize the assignment of Work Orders to the appropriate technicians. In addition, the tool needed to take into consideration the service quote and manage the expense reports while mobilizing frontline workers. In order to solve this they collaborated with OverIT.