Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how it impacted their overall ability to support customers. This article will go through the benefits Konica Minolta noticed, in addition to highlighting use cases in which AIRe Link worked well to support both technicians and customers.
Benefits Konica Minolta noticed from AIRe Link usage.
The benefits Konica Minolta noticed from AIRe Link’s usage came directly from their dashboard statistics, which highlights how impactful remote support tools are as a part of their team’s toolbox. When it comes to new tools, service teams might find it challenging to understand the impact AIRe Link can have on technicians’ jobs and the overall customer experience. That’s why Konica Minolta decided to share their statistics, which we will break down to give perspective as to how beneficial they can be.