Case Study

Remote Assistance To Field Workers, Leveraging Augmented Reality And Fostering Innovation

Source: OverIT
GettyImages-1250283029 OverIT Remote Assistance

Naturgy is an innovative and sustainable multinational energy group operating in the electricity and gas business of 20 countries, mainly Spain, Latin America, and Australia, and providing value-added services. With over 16 million clients and an installed capacity of 15.9 GW, Naturgy operates in the regulated and deregulated gas and electricity markets as a leader in the gas sector and a benchmark in the power sector on a global level.

A proactive approach strongly oriented towards innovation is the pride of a company seeing its field technicians working in hazardous environments, such as wind farms in Chile and gas substations in Mexico, and planning to extend the reach to other countries soon. For this reason, Naturgy does not and cannot turn a blind eye to safety, considering the human capital involved and the importance and sensitivity of the field it operates in.

But how to efficiently support workforce, while transferring corporate knowledge and increasing performance with special regard for cost savings?

Naturgy, through its international subsidiary Global Power Generation (GPG), has selected OverIT as its enterprise remote assistant software provider to support its maintenance staff working in the field in Mexico, Chile, and soon in other locations, allowing them to cooperate with back-office experts and leverage Augmented Reality and collaboration features.

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