We’ve been thinking a lot about the Internet of Things (IoT) and its potential in the field service space (we even completed a special report on the topic; see below). And while the IoT will definitely provide a way for service organizations to remotely diagnose and repair equipment, it will ultimately do a lot more than that.  Continue Reading..

What adding print means for mobile development, and why it matters.  Continue Reading..

Territory planning and optimization are increasingly becoming critical for effective field operations. Below are some trends and approaches that make territory management more accessible and streamlined.  Continue Reading..

Field service is already feeling the impact of the Internet of Things (IoT), and there are a few companies experimenting with augmented reality (AR) technology. Now there’s an AR-enabled code that can bring these two technologies together for field service operations.  Continue Reading..

We hosted a webinar recently to discuss some of the incredible value video can bring to field service, along with some of the most common challenges using it can bring about. Chris Savio of LogMeIn Rescue was on hand to provide some insight and tips for success. Are you curious how video could impact your organization, or what issues you might run into in using it?  Continue Reading..

The field service market continues to be a popular place for line-of-business tablet devices, according to new research from VDC Research. In 2015, field services accounted for 2.16 percent of LOB tablet shipments, second only to retail (with 25.8 percent), where the devices are commonly used in point of sale and other customer-facing applications.  Continue Reading..

Let’s examine why you wrap your trucks and vans with logos, brand promises, and contact information even when it can cost anywhere from $1,000 to more than $5,000 per vehicle. The answer is simple: as your techs deliver service you want both current and prospective customers to see your brand in your service area. Ideally the logo and the brand promise are memorable, and the simple act of delivering service yields future service...  Continue Reading..

Ubered – verb – to kick the crap out of something using a computer. To beat someone in any game without them barely having a chance at winning. — from the online Urban Dictionary. If you were to eavesdrop on a management meeting at a taxi company back in 2010, you probably would have overheard a series of questions about improving operating efficiency:  Continue Reading..

The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.  Continue Reading..

Improving your customer relationships is up to you.  Continue Reading..