Mobile Computing Magazine Articles

  1. Manufacturing Companies And Their Journey To Service Excellence 2/21/2019

    How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?

  2. Augmented Reality: The Future Of Field Service 2/21/2019

    Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.

  3. Field Service Technologies To Watch In 2019 2/21/2019

    Analyst Michael Blumberg lays out your best bets for technology investment for an optimal customer experience with maximum service value.

  4. Global Field Service Management Trends For 2019 – And Beyond 2/21/2019

    Prepare now if you plan to compete in the expanding global services market.

  5. Your Field Worker Is The Edge In “Edge Computing.” Are You Ready? 2/21/2019

    A three-point checklist of what you need to know to do it right.

  6. Orkin Embraces The Field Service Evolution 9/25/2018

    Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.

  7. An Often-Overlooked Tool To Improve The Field Service Customer Experience 9/25/2018

    In your quest to master the customer experience, consider this technology.

  8. Cloud-Based Field Service Software Improves Efficiency And Inventory Management 9/25/2018

    The elimination of paper speeds invoicing from one week to essentially same day.

  9. Q&A: Making Field Service Diversity Intentional 9/25/2018

    Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.

  10. Focusing On Cultural Adoption Ensures Field Automation Success 9/25/2018

    Amano McGann modernizes its field service operations as it looks ahead to IoT.