An Often-Overlooked Tool To Improve The Field Service Customer Experience

By Tom DeVroy, sr. product evangelist, North America, IFS, www.ifsworld.com

In your quest to master the customer experience, consider this technology.

As service organization leaders compete for customer share and revenue from each customer, there are certain metrics that are easy to quantify — reduced hold and wait times during customer contact or the time window in which a field service appointment could be scheduled.