Mobile Computing Magazine Articles
-
Guidelines For Improving Customer Satisfaction And Loyalty
8/30/2019
A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.
-
Adaptation, Adoption, And Agility: Your 3-Step Approach To Digital Transformation
8/30/2019
Every company or business has a strategy, whether clearly articulated or not. Unfortunately, often the functions that are essential to achieving a transformation goal — IT, HR, R&D, finance, your service division — aren’t part of developing the strategy or testing whether it is clearly understood. If strategies are not aligned across the entire company or business, it is no wonder that overall business value isn’t achieved, or departments are stuck doing small POCs that never get scale. Setting that strategy correctly is a necessary step from which you can focus on these three A’s: Adaptation, Adoption, and Agility.
-
The Importance Of Service For A Best-In-Class Manufacturing Company
8/30/2019
As manufacturers recognize that happier customers equal higher profits, customer experience is becoming a critical competitive differentiator.
-
Lessons Learned As VP Of Service Operations
8/30/2019
How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.
-
Securing Profitability With Mobility
8/30/2019
A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
-
Cultivating A Better Customer Experience
5/23/2019
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
-
Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
5/23/2019
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
-
Field Service Benchmark Study Results
5/23/2019
Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.
-
The Gold Mine Of Data Supplied By Field Techs
5/23/2019
What is it really like to be a customer of your firm? Ask your technicians.
-
Mobility Opens Windows Of Opportunity For Efficiency
5/23/2019
Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.