Magazine Article | September 25, 2018

Orkin Embraces The Field Service Evolution

Source: Field Technologies Magazine

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.

There’s an evolution taking place in field service right now, and that evolution is based on the fact that your customers are no longer measuring the service you provide against other field service providers but, rather, comparing the experience they receive from your company to the experiences they’ve grown accustomed to from service giants such as Amazon and Uber. This means that it is time to level up in terms of how intimately you know what your customers want, and how well-equipped your company is to deliver on those expectations.