Magazine Article | February 21, 2019

Q&A: Tampa Bay Trane Connects Customers, Technicians With Technology

Source: Field Technologies Magazine

By Brian Albright, Field Technologies

Field Technologies talks one-on-one with Tim Barnes of Tampa Bay Trane about the franchise’s expansion of its paperless mobility solution to include on-site job quoting and remote customer access.

Tim Barnes serves as general manager for service, sales, and contracting at Tampa Bay Trane, a franchise office of the well-known Trane air conditioning brand. The company sells and supports Trane equipment and controls products for commercial installations, as well as offering maintenance contracts and repair services for both Trane and competitive HVAC products.

Air conditioning performance is critical in a region like Tampa, where average temperatures hover in the 90s during the summer and humidity is also high. Nearly a decade ago, Tampa Bay Trane rolled out a paperless mobility solution using software from FieldConnect to streamline service processes. I recently caught up with Barnes to discuss how the company has expanded that solution to encompass on-site job quoting and remote customer access. Barnes also shared his thoughts on the future of remote equipment monitoring and proactive service practices.