Think about what you don’t know to insulate your field service management technology purchase from obsolescence.
If you are in the market for a new field service management (FSM) platform, you may not realize it yet, but you are asking all of the wrong questions. You probably received common advice from an advisory firm, brought together a cross-functional team, and defined your needs. You solicited responses from various vendors and performed a thorough analysis. You feel confident that the software you selected will meet your needs. Think again.