Magazine Article | February 21, 2019

Increase Versatility & Revenue Streams

Source: Field Technologies Magazine

By Brian Albright, Field Technologies

Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.