By Brian Albright, Field Technologies
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
Mike Rysavy is the field services director at PCM, an El Segundo, California-based IT services company that provides procurement, logistics, consulting, implementation, and support services for a range of IT products. PCM operates a managed services, professional services, and field services organization. Each division feeds into the others, working together on assessments, solution design, implementation, and service delivery.