Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Please join, Mark Brewer, Global Industry Director of Service Management for IFS, to learn more about how self-service AI is enabling service centers to offer options to handle customers demand, while identifying and relieving support agents of the burden of repetitive time-consuming tasks and streamlining your service offering.