In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
The use cases go far beyond today’s circumstances, though, and customers have seen immediate impact. For example:
- Eliminate service visits, by remote resolution, interfacing Interface directly with your customers on site
- Maximize the reach of experienced technicians and enable them to share knowledge with on-site engineers
- Prevent downtime, use resources more efficiently and reduce service delivery cost
- Accelerate and simplify problem diagnosis and resolution
Join industry expert, Mark Brewer, VP of Service Industries at IFS as they share real-world use cases and present a live demonstration of Remote Assistance.