Remote Service: Merged Reality For Real-Time Collaboration

In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

The use cases go far beyond today’s circumstances, though, and customers have seen immediate impact. For example:

• Eliminate service visits, by remote resolution, interfacing Interface directly with your customers on site
• Maximize the reach of experienced technicians and enable them to share knowledge with on-site engineers
• Prevent downtime, use resources more efficiently and reduce service delivery cost
• Accelerate and simplify problem diagnosis and resolution

Join industry expert, Mark Brewer, VP of Service Industries at IFS as they share real-world use cases and present a live demonstration of Remote Assistance.