Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
Led by Mark Brewer, Global Industry Director at IFS, this webinar looks at the typical challenges on the journey to Servitization and will use examples of leading organizations across the world to show how these can be overcome.