Field Service And Virtual Expertise

In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."

Help Lightning has seen a 400% increase in usage since the pandemic hit. Using existing mobile devices or a web browser, Help Lightning allows experts to provide personal "hands-on" support from anywhere in the world.

Join Gary York, CEO of Help Lightning, as he discusses how customers like Cox, Ricoh, and Canon are using this Virtual Expertise solution to improve first-time fix rates, extend the workforce capacity and improve customer satisfaction.

Gary York is a serial entrepreneur and a contributing writer on AR technology. He has held technical and executive positions with leading technology companies in Boston, Silicon Valley, and Alabama. He holds a Ph.D. from Carnegie Mellon and was a visiting fellow at UC Berkeley.