Field Technologies Magazine

  1. Customer Satisfaction On The Rise 8/30/2019

    Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

  2. AI Is Coming To Services, But It's Not Here Yet 8/30/2019

    Service Strategies' benchmark study reveals executives' current service business practices and future outlooks as they relate to artificial intelligence.

  3. Cultivating A Better Customer Experience 5/23/2019

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  4. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience 5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  5. Era Of Change For Field Service Management 5/23/2019

    More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

  6. Field Service Benchmark Study Results 5/23/2019

    Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.

  7. Increase Versatility & Revenue Streams 2/21/2019

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

  8. 4 Future-Proof Capabilities Your Field Service Management Platform Should Have 2/21/2019

    Think about what you don’t know to insulate your field service management technology purchase from obsolescence.

  9. Your Field Worker Is The Edge In “Edge Computing.” Are You Ready? 2/21/2019

    A three-point checklist of what you need to know to do it right.

  10. Manufacturing Companies And Their Journey To Service Excellence 2/21/2019

    How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?