Field Technologies Magazine

  1. ServiceMaster's Digital Transformation 1/29/2018

    Customer-focused digital transformation leads to double-digit NPS gains.

  2. Q&A: Insider Advice On Maintaining A Tenured Field Service Workforce 1/29/2018

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Bob Latvis, regional VP of field operations at Cox Communications, on keeping techs happy.

  3. How To Benchmark For Success In 2018 1/29/2018

    Is your service certifiable?

  4. Expert Tips On How To Improve The Customer Experience 1/29/2018

    Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.

  5. The State Of Mobile Device Use In Field Service 11/28/2017

    While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.

  6. A Look Ahead: Field Service Leaders Share Their Next Technology Investment 11/28/2017

    We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.

  7. Your Field Service Peers Offer Their Best Advice 11/28/2017

    Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share their words of wisdom on field service optimization.

  8. Prioritizing Top Field Service Strategic Initiatives 11/28/2017

    With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by determining which of these initiatives will have the greatest impact on their company, starting with that, and then moving down the list.

  9. The Future Of Field Service 11/28/2017

    Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.

  10. IoT And Augmented Reality Take Hold In Field Service 11/28/2017

    While there are a number of “up-and-coming” technologies in field service, the two we’ve heard the most about this year are the Internet of Things (IoT) and augmented reality (AR). IoT is certainly further along in adoption than AR is, and we are seeing that many companies have successful IoT deployments, migrating to predictive service models, using IoT to make better business decisions, and even leveraging IoT to increase service revenues.