Field Service Software Magazine Articles

  1. Q&A: Insider Advice On Maintaining A Tenured Field Service Workforce 1/29/2018

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Bob Latvis, regional VP of field operations at Cox Communications, on keeping techs happy.

  2. ServiceMaster’s Digital Transformation 1/29/2018

    Customer-focused digital transformation leads to double-digit NPS gains.

  3. Drones Expand Digital Transformation Efforts 1/29/2018

    The use of mobile apps is saving this aquaculture operation hundreds of hours of data entry per year.

  4. Go Paperless And Go Forward 1/29/2018

    The costs of using paper are higher than you think.

  5. Expert Tips On How To Improve The Customer Experience 1/29/2018

    Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.

  6. There’s Nothing Artificial About Artificial Intelligence 1/29/2018

    Is AI ready for field service prime time?

  7. The State Of Mobile Device Use In Field Service 11/28/2017

    While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.

  8. Analysts Weigh In On Where Field Service Is Headed In 2018 11/28/2017

    The field service space is rife with very intelligent individuals researching and analyzing the challenges organizations are facing and the ways in which leading companies are tackling those challenges. I asked some of the industry’s leading analysts to join me in this special issue to share with you their thoughts on where the field service industry is currently at and where you can expect it to go in 2018.

  9. Just How Automated Is Field Service? 11/28/2017

    There is a field service software solution on the market today for every type and size of field service company. That is largely a good thing, but the breadth of solutions can also cause stress for some field service leaders to answer questions.

  10. A Look Ahead: Field Service Leaders Share Their Next Technology Investment 11/28/2017

    We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.