Gosiger's Field Service Overhaul

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Gosiger’s three-pronged business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work each year.

Like many service companies, 90-year-old machine tool distributor Gosiger has recognized the need to transform its service model and modernize its service operations. The family-owned and operated machine tool distributor and manufacturing solutions provider is headquartered in Dayton, OH, and delivers machine tool solutions — including high-performance machines, engineering, service, support, and parts — in 13 states. The company employs 185 service technicians who install and repair the machine equipment.