Magazine Article | September 28, 2017

Markem-Imaje's Quest For Service Standardization

Source: Field Technologies Magazine

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.

Markem-Imaje is a Dover Corporation company that specializes in printing and marking technology. The company operates in 30 countries direct, employs more than 3,000, and has a team of 700 field technicians. Markem-Imaje’s customers include Procter & Gamble, Unilever, Coca-Cola, and Pepsico. The company’s field technicians provide a combination of installation, training, break-fix, contract repair, and presales support services.

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