The use of AR in field service is shifting from a hypothetical to a reality.
I’ve personally witnessed a shift in how AR (augmented reality) is being discussed in the field service industry. A year ago, the conversation was very hypothetical. From the mouths of field service organizations, the value opportunity — while acknowledged — seemed a little far off. And from a vendor standpoint, it seemed like a lot of hype. Fast forward to today and much has changed. At the Field Service USA event in April, there was much talk of AR — but this time, the conversation centered on actual use cases and early deployments driving real business benefit.