Field Service Software Magazine Articles

  1. A Look Ahead: Field Service Leaders Share Their Next Technology Investment 11/28/2017

    We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.

  2. IoT And Augmented Reality Take Hold In Field Service 11/28/2017

    While there are a number of “up-and-coming” technologies in field service, the two we’ve heard the most about this year are the Internet of Things (IoT) and augmented reality (AR). IoT is certainly further along in adoption than AR is, and we are seeing that many companies have successful IoT deployments, migrating to predictive service models, using IoT to make better business decisions, and even leveraging IoT to increase service revenues.

  3. Prioritizing Top Field Service Strategic Initiatives 11/28/2017

    With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by determining which of these initiatives will have the greatest impact on their company, starting with that, and then moving down the list.

  4. The Future Of Field Service 11/28/2017

    Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.

  5. Analysts Weigh In On Where Field Service Is Headed In 2018 11/28/2017

    The field service space is rife with very intelligent individuals researching and analyzing the challenges organizations are facing and the ways in which leading companies are tackling those challenges. I asked some of the industry’s leading analysts to join me in this special issue to share with you their thoughts on where the field service industry is currently at and where you can expect it to go in 2018.

  6. Your Field Service Peers Offer Their Best Advice 11/28/2017

    Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share their words of wisdom on field service optimization.

  7. Overcoming Barriers To Invest In Further Field Service Innovation 11/28/2017

    Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.

  8. The State Of Mobile Device Use In Field Service 11/28/2017

    While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.

  9. Field Service Automation Meets Marketing Technology 9/28/2017

    Looking for solutions beyond field service software can help fuel revenue growth.

  10. Will Apple's ARKit Advance Field Service AR Deployments? 9/28/2017

    New APIs will make the development of AR (augmented reality) apps easier.