Gosiger’s three-pronged business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work each year.
With the use of a video collaboration tool, Ziegler CAT has reduced the length of its technology support calls by 50 percent.
Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Kevin Chlopecki of Konica Minolta Healthcare about the company’s plans for service evolution.
The first step in providing excellent service to customers is understanding their expectations.
Key advice for preparing the “office” of today’s deskless workers.
Deploying a new CRM and field service software solution has increased efficiency, improved the customer experience, and streamlined compliance.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
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