Articles by Brian Albright

  1. Boeing Invests In AR Solution For Field Service 4/12/2017

    Boeing has launched a new venture capital division, and made one of its first investments in a field service technology company.

  2. Bluboo Rugged Phone Will Feature Wireless Charging 4/5/2017

    A lot of field service companies have deployed consumer smartphones for their mobile applications, but often find that the upfront cost savings are quickly eaten up by device replacement costs when the phones are damaged. Rugged computer manufacturers have responded by releasing their own rugged and semi-rugged smartphone and PDA-style devices, and new competitors are entering the market with ruggedized phones.

  3. Augmented Reality Part Of Fujifilm Service Reorganization 3/27/2017

    Fujifilm North America is making technology a center piece of its newly reorganized field service operation. The company, which sells and services imaging and photography equipment, is combining its North America field service teams of its Imaging Division and Graphic Systems Division to create the Fujifilm Technical Services Group as of April 1.

  4. New Developments From The Mobile World Congress 3/22/2017

    Analysts at VDC Research have posted their thoughts on the technology on view at the 2017 Mobile World Congress in Barcelona earlier this month. As expected, 5G and the Internet of Things (IoT) were a big focus, but business case justifications were scarce. According to VDC: “The net effect was a greater emphasis on mobile solutions and application opportunities. However, as a result of this transition, what was lacking was any meaningful ideas around business model innovation to deliver these solutions and the financial implications of building out these next generation networks.”

  5. Mitigating IoT Security Risks 3/22/2017

    As more connected ‘things’ join the network, security concerns are on the rise.

  6. Fleet, Order Management Systems Fuel Efficiencies 3/22/2017

    Solar Transport has used a fleet management solution to help reduce fuel costs by 13 percent.

  7. Mobilizing Inspections Saves $40,000 3/22/2017

    A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.

  8. Vivint Smart Home Solves The Field Communication Conundrum 3/22/2017

    A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.

  9. Self-Driving Vehicles Will Impact Service, Logistics Industries 3/7/2017

    Late last year, Uber’s self-driving truck subsidiary Otto became the ultimate designated driver when it autonomously hauled a truck filled with 45,000 cans of Budweiser beer from Fort Collins, Colo., to Colorado Springs. Over the 120-mile trip, the driver remained in the truck’s sleeper berth as a monitor. The driver only took the wheel when the truck was on the exit/entrance ramp.

  10. Field Service App Ranking 2/22/2017

    App discovery platform vendor GetApp has released its Q1 2017 rankings of the top cloud-based field service management solutions.