By Brian Albright, Field Technologies
As more connected ‘things’ join the network, security concerns are on the rise.
The Internet of Things (IoT) has rapidly become part of the field service landscape. By connecting machines, assets, and other equipment to the network and using sensors to monitor their performance remotely, service companies can greatly improve their responsiveness and efficiency. IoT can allow service to move from a reactive to a proactive business model, which opens up a number of opportunities for service companies to improve the service experience, generate new revenue, and become more competitive.