Articles by Brian Albright

  1. Wearable Computers, Augmented Reality Solutions Emerging 12/1/2019

    The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.

  2. Fleet Management Delivers Big Savings 12/1/2019

    AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.

  3. Field Service Organization Cuts Scheduling Costs 12/1/2019

    Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

  4. Grocer Rings Up Field Service Improvements 12/1/2019

    Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

  5. A Clearer View Of Customer Data 12/1/2019

    Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

  6. Securing Profitability With Mobility 8/30/2019

    A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.

  7. A Big-Picture View Of Scheduling 8/30/2019

    Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.

  8. Customer Satisfaction On The Rise 8/30/2019

    Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

  9. Fleet Monitoring Ensures Customer Satisfaction 8/30/2019

    EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.

  10. Driving A Successful Field Service Destiny 8/30/2019

    Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.