Articles by Brian Albright

  1. Wearable Computers, Augmented Reality Solutions Emerging 12/1/2019

    The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.

  2. Fleet Management Delivers Big Savings 12/1/2019

    AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.

  3. Field Service Organization Cuts Scheduling Costs 12/1/2019

    Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

  4. Grocer Rings Up Field Service Improvements 12/1/2019

    Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

  5. A Clearer View Of Customer Data 12/1/2019

    Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

  6. A Big-Picture View Of Scheduling 8/30/2019

    Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.

  7. Driving A Successful Field Service Destiny 8/30/2019

    Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

  8. A Second Chance At Field Service Success 5/23/2019

    Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

  9. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience 5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  10. Mobility Opens Windows Of Opportunity For Efficiency 5/23/2019

    Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.