Field Service App Ranking
By Brian Albright, Field Technologies
App discovery platform vendor GetApp has released its Q1 2017 rankings of the top cloud-based field service management solutions.
The company’s Category Leader rankings are designed to help small businesses locate the right software for their operations. According to the company, the ranking is determined by scoring apps on a five factor system, with each section worth up to 20 points. The five key factors include: number, average rating, and currency of user reviews; software integrations; security features; mobile compatibility; and media presence.
HouseCall Pro placed first for the fifth consecutive quarter. The solution, designed for companies with fewer than 15 employees, provides scheduling, dispatching, GPS tracking, CRM, invoicing, and credit card processing functionality. The company’s customer base is a mix of HVAC, plumbing, carpet cleaning, and other service providers.
Second place Jobber (based in San Diego) specializes in the HVAC, landscaping, contracting, snow removal, lawn care, and residential cleaning markets. The app helps generate quotes, provides CRM functionality, and includes routing, job scheduling, and vehicle and time tracking features.
Repsly Mobile CRM placed third (up from fifth in the previous quarter). The company provides workforce tracking software with data collection forms and intelligent reporting. It also includes scheduling, order management, GPS tracking, photo capture, and collaboration features.
“Field service management relies heavily on technological innovations that help businesses best coordinate while in the field. HouseCall Pro consistently sets the bar high with an overall score this quarter of 87. It particularly excelled in security and mobile, scoring 19 and 18 respectively. Jobber came in second with an overall score of 78 and strong scores across the board, while Repsly Mobile CRM impressed with a 20 for its integrations, the highest integrations score in the category,” said Suzie Blaszkiewicz, project manager for the ranking.
The rankings are very small-business-focused, and many of the companies that made the list may be unfamiliar to the market. ServiceMax is the only traditional field service vendor on the list, and it came in 23rd in the rankings.
But the list does speak to the variety of new options available to smaller companies and the power of this type of automation.
There are a handful of other companies on the list that should be familiar to Field Technologies Online readers. Fleetmatics, for example, is ranked sixth on the list. We have previously covered their solution in our profile of Ecolab, which used Fleetmatics to improve technician utilization by more than eight percentage points.
In our upcoming cover feature on Vivint Smart Home, a leading smart home services provider, we describe how the company used Fleetmatics to improve vehicle visibility as well as provide insight into driver behaviors. You can read that story in our March/April edition.
We also previously wrote about ProntoForms (number eight on the GetApp list) in our story about electrical engineering firm Faith Technologies in Wisconsin. The company is using the solution to automate safety audit and other types of forms. By eliminating paper forms, the company was able to reduce survey times by one hour
You can see the full rankings here.