Tablets enable hands-free fleet management that has helped a service organization double its clientele.  Continue Reading..

This environmental services company has eliminated days of data entry delays by developing custom mobile apps for its clients’ projects.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Adam Ferrell of Trane about how the company is enabling its field force.  Continue Reading..

Electronics retailer BrandsMart has nearly doubled the number of jobs its service technicians complete per day with automated scheduling and routing.  Continue Reading..

You’ve heard the saying, “You can lead a horse to water but you can’t make him drink.” Well, you can arm your field tech with all of the latest and greatest technologies, but that doesn’t necessarily mean he’ll do his job the way you’d like. It’s crucial for you to take an active role in monitoring and evaluating technician performance.  Continue Reading..

The results from Strategies For GrowthSM’s (SFGSM) 2014 Field Service Management Benchmark Survey reveal that Field Service Organizations (FSOs) aspiring to attain Best Practices do not merely look at outcomes, like improving the bottom line, or increasing customer satisfaction; they also look at ways in which to identify the root causes of major problems and leverage process improvement opportunities through the implementation of...  Continue Reading..

The maturing workforce has been a subject of concern in the location technology industry, and the implications this has as these workers, with their knowledge and experience, reach retirement age. However, as the industry continues to evolve, a major trend is the emergence of young, tech-savvy and collaborative workers.  According to AberdeenGroup’s recent report, Emerging Workforce in the Field: Tech-savvy to Technician,...  Continue Reading..

Capable scheduling solutions and multi-channel communications are key to satisfying today’s customers.  Continue Reading..

Fleet operators will have access to more data, and better tools to analyze and use that data, in the coming year.  Continue Reading..

A cloud-based solution has helped ATEK improve its remote tank monitoring service and create new revenue streams.  Continue Reading..