Magazine Article | January 22, 2015

Using Service Management Software To Improve The Customer Experience

Source: Field Technologies Magazine

By Tom DeVroy, service management center of excellence executive, IFS North America, www.ifsworld.com

Capable scheduling solutions and multi-channel communications are key to satisfying today’s customers.

Today’s customers demand a level of customer service unlike that of the past. With technology ever on the rise, customers demand a more accessible, more responsive level of customer service. Service management software for field service and depot repair can be leveraged to help you meet these demands.

When we talk about improving the customer experience using field service management software, we are talking about the use of technologies to improve the quality of service. We are also talking about technologies that give customers many interaction channels.