DISH’s mobile solution upgrade has unlocked opportunities to improve customer service, including 75-minute appointment windows and a customer-facing mobile app.  Continue Reading..

Most companies would agree that today’s key to field service success is putting your focus on the customer experience. So how do you “master” customer service? Spoiler alert: I don’t really think you can. It’s impossible to master something that is always evolving. That said, here are three important steps that will help to ensure that your organization is providing great customer service and stays competitive in...  Continue Reading..

New data from ABI Research indicates that wearables are a rowing presence in field service and other industrial applications. According to the company, the warehouse, manufacturing and field services verticals represent one-quarter of the wearable devices shipped to enterprise end users in 2016.  Continue Reading..

Technology advancements help service organizations achieve competitive differentiation in the on-demand economy.  Continue Reading..

Taking steps to mitigate common outsourcing pain points will ensure success.  Continue Reading..

Twenty years ago – before WiFi, Google or the iPad - the first rugged tablet and notebook were introduced to the mass market. Both types of devices promised to enable industrial workers in sectors ranging from utilities, public safety, manufacturing, oil and gas, mining, construction and more to safely and securely compute in the field.  Continue Reading..

As the pace of business accelerates, the productivity of your field service workforce and the success of your organization is dependent on their ability to connect with the people, information and applications needed to do their job. The key to productivity is an enhanced level of connectivity, one that provides field service workers with seamless voice and data communications whenever and wherever needed. In the drive to increase productivity,...  Continue Reading..

It’s hard to imagine it now, but there was a mobile world before the iPhone and before Google released its Android platform. The release of those two platforms had a tremendous impact on the mobile phone market – as well as on the rugged device space, and the way field service companies approach mobility projects.  Continue Reading..

Autonomous cars are coming, and they are likely coming soon. New research (The Future of Autonomous Cars) from Berg Insight predicts that the first self-driving cars will debut on the road in 2020, and that the total number of new registrations for autonomous cars will have a CAGR of 62 percent from 0.2 million units in 2020 to 24 million in 2030.  Continue Reading..

When Salesforce.com announced the release of its Field Service Lightning product earlier this year, it signaled that the field service software market is going through a substantial re-alignment.  Continue Reading..