Expert Tips On How To Improve The Customer Experience
Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.
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Taking Field Service Mobile With Micro Apps
This equipment dealer has replaced paper work orders with micro apps integrated directly with its ERP.
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There's Nothing Artificial About Artificial Intelligence
Is AI ready for field service prime time?
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Go Paperless And Go Forward
The costs of using paper are higher than you think.
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How To Benchmark For Success In 2018
Is your service certifiable?
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Drones Expand Digital Transformation Efforts
The use of mobile apps is saving this aquaculture operation hundreds of hours of data entry per year.
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Q&A: Insider Advice On Maintaining A Tenured Field Service Workforce
Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Bob Latvis, regional VP of field operations at Cox Communications, on keeping techs happy.
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ServiceMaster's Digital Transformation
Customer-focused digital transformation leads to double-digit NPS gains.
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4 Digital Transformation Trends To Watch In 2018
Softvision is a digital services company that provides digital innovation strategy, design, and execution for some of the world’s leading global brands. The company employs more than 2,500 professionals in eight countries and works with companies like Estee Lauder, Groupon, Microsoft, Macy’s, Mozilla, Lululemon, and Neiman Marcus. Softvision’s CEO, Andres Angelani, co-authored the book “The Never-Ending Digital...
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Using Benchmarking And Best Practices To Deliver Best-In-Class Service
“Best-in-class” customer service and support is what all services organizations strive to achieve. However, many experts suggest that attaining best-in-class status in all aspects of customer service is – well – impossible. Even the very best customer service-focused organizations typically have one or more areas where they are not able to provide best-in-class customer support. However, whether a best-in-class...
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