Digital Transformation Leads To Service Revenue Growth
GE Healthcare has increased service revenue by $10 million through its digital transformation efforts.
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The Trials And Triumphs Of Field Service Innovation
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
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Embrace The Changes Telematics Can Bring
This transportation company saved $300,000 the first year its telematics solution was in place, which led to further innovation.
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4 Real-World Steps For Transforming From A Cost Center To A Profit Center
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
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Creating A Customer Experience That Drives Field Service Profitability
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
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Reverse Lifecycle Management: The Next Opportunity In Field Service
A better option has emerged for companies using disparate systems to manage reverse logistics.
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Cloud Field Service Software: Protect Your Right To Choose
Subscription-based pricing shouldn’t be your only option when choosing cloud-based software.
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IoT In Field Service: Jump In With Both Feet Or Dip Your Toe?
I’m getting ready to attend another IoT conference and as I’m reading through the speaker bios and descriptions of the sessions, I notice how the dialogue in most field service circles has jumped into topics like IT/OT convergence, deep analytics, AI, AR, and DevOps success stories. As a “seasoned” field service guy, this seems like a lot of “IT speak” and it is costing companies a lot of money. The fact...
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Service Lifecycle Management: The Catalyst For Integrating Service Operations
The concept of service lifecycle management (SLM) has been around for some time now; however, the tools and technologies used to actually make it work within the organization are still emerging and evolving. As SLM solutions continue to evolve, they also build upon themselves to provide users with more power and flexibility to manage their services operations than ever before.
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The State Of Field Services 2018
Traditional hardware manufacturers and original equipment manufacturers (OEMs) are all struggling with profitable revenue growth. The historic business model that was based on “Make, Sell, Ship + Attached Service” has either collapsed or is showing signs of duress. So, who can OEM’s count on to play a key role in the transformation that needs to take place? Field services.
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