As the field technician role continues to evolve and expectations of field workers continue to rise, providing effective training becomes ever more critical. In a recent study of more than 100 service executives conducted by Service Strategies, 71 percent of respondents indicated that they plan to increase their investment this year on staff training. In fact, increased staff training was the top reported area of investment respondents plan to...  Continue Reading..

Can you think of an area in your life where the anticipation of change was far worse than the change itself? I’ll share an example of my own. When my first son was born, he slept in our room for the first few months. When the time came to move him to his nursery, he was sleeping well – and the anticipation of rocking the boat was dreadful. I put it off and put it off, terrified of a return to sleepless nights. In reality, the...  Continue Reading..

Spencer Gisser, Research Associate, Enterprise Mobility & Connected Devices at VDC Research joins us to discuss his recent research on wearable technology and its impact on field service.  Continue Reading..

Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.  Continue Reading..