Keeping current with your customers is very important. It is also very easy. In fact, it may be just as simple as spending some time reviewing the news and announcements coming from your company; routinely searching the Internet for news related to your customers’ businesses and the various industry segments they support; reading published articles that focus on new developments related to the tools and technologies used to support Field...  Continue Reading..

There has been a lot of buzz lately over Bitcoin.   With the tremendous volatility in the price of cryptocurrencies over the past 12 months, the emergence of new cryptocurrencies almost every day, and threats of government regulation, it’s hard not to take notice. Chances are you either think Bitcoin it is the next biggest thing since the Gold Rush or you think it’s the worlds’ biggest Ponzi scheme.  Continue Reading..

As the field technician role continues to evolve and expectations of field workers continue to rise, providing effective training becomes ever more critical. In a recent study of more than 100 service executives conducted by Service Strategies, 71 percent of respondents indicated that they plan to increase their investment this year on staff training. In fact, increased staff training was the top reported area of investment respondents plan to...  Continue Reading..

Can you think of an area in your life where the anticipation of change was far worse than the change itself? I’ll share an example of my own. When my first son was born, he slept in our room for the first few months. When the time came to move him to his nursery, he was sleeping well – and the anticipation of rocking the boat was dreadful. I put it off and put it off, terrified of a return to sleepless nights. In reality, the...  Continue Reading..