There's Nothing Artificial About Artificial Intelligence

By Bill Pollock, president & principal consulting analyst, Strategies For Growth

Is AI ready for field service prime time?

The global field services community is always looking for “the next big thing” to impact field service management (FSM), and most research analysts (including myself) are far too willing to debate whether things like 3-D printing, wearable technology, or Augmented Reality (AR) are merely new technology “fads” or, rather, transformative technologies that will ultimately (and quickly) change the face of field service forever.