Magazine Article | January 29, 2018

ServiceMaster's Digital Transformation

Source: Field Technologies Magazine

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Customer-focused digital transformation leads to double-digit NPS gains.

ServiceMaster Global Holdings is a 90-year-old, Fortune 1000 company providing residential and commercial services, and operating an extensive service network of more than 8,000 company-owned locations and franchise/license agreements as the parent brand of Terminix, Merry Maids, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Furniture Medic, and AmeriSpec. With $2.74 billion in revenue, ServiceMaster has 13,000 employees, 33,000 independently employed franchise employees, and 15,000 home-service contractors employing 50,000 service technicians.