By John Hamilton, president, Service Strategies
Is your service certifiable?
Benchmarking is an effective management tool to help an organization evaluate how well it is performing relative to other similar operations or to compare its organization with a recognized industry standard. Benchmark results highlight where an organization is doing well and where the organization needs to improve compared to the other groups participating in the benchmark. The three areas of focus are baseline (minimum performance, no worse than others), acceptable (meets industry standards or compliance), and best in class (exceeds the standard and is a consistent high performer).