There are a few ways in which organizations can remedy the challenge of keeping up with the latest IT trends and technologies, but perhaps the easiest and most efficient way is by outsourcing your IT and transitioning to on-site support.  Continue Reading..

How can healthcare organizations cost-effectively maintain the growing number of digital medical devices and machines?  Continue Reading..

If you’ve been operating in the cloud for some time now, chances are your business has changed since you first made that move and particularly during the current climate. Has your cloud usage grown considerably—and your OpEx costs? Is that just the cost of doing business in the cloud? It doesn’t have to be. Here’s how you can rationalize your infrastructure and determine if there are cloud expenses you can reclaim and...  Continue Reading..

In its World Insurance Report 2018, global management consulting firm, Cap Gemini, suggests that the greatest impact on customer touchpoints in the Insurance segment are likely to come from a multitude of “environmental, technological, and organizational factors”.  Continue Reading..

Here in the U.S., today’s jobs report tells us that the month of May has seen the largest jump in employment in history. This is not particularly surprising (though apparently many economists were surprised), as people are re-hired or released from furlough in response to states gradually easing COVID-19 restrictions. Nevertheless, this surge is further evidence that we’re nearing something that we’ve been considering since...  Continue Reading..

In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more optimized approach. As service continues to cement itself as a key business driver for companies, getting the day-to-day of planning, scheduling, routing, and parts not just managed competently—but fully optimized—has become the make-or-break point for many businesses. This is what leading Planning, Scheduling, and...  Continue Reading..

Over the last few years, OEMs and other manufacturing companies began their transformation journeys, addressing the technology-driven changes to the product lifecycle, the impact of the Internet of Things, radical mobility, and the rise of artificial intelligence (AI). As a result, companies have optimized the ways they have deployed their workforce and increased the productive life of the assets in their own plants as well as those installed at...  Continue Reading..

With much of America’s trucking operations being grounded for the past several months during the COVID-19 outbreak, fleet managers (as well as the rest of the nation) are chomping at the bit to get back to work. But what does that look like in a world where trucks have been sitting idle for 90-days or more?  Continue Reading..

While no one prepares effectively to contend with once-a-century pandemics like COVID-19, companies with the least visibility into their operations and supply chain are faring the worst during this downturn. These field service organizations risk running low or running out of parts, failing their customers, and affecting their operations. Ultimately, understanding the condition of the supply chain is essential to predicting future availability...  Continue Reading..

Welcome to 2020, the year that has (so far), brought us unprecedented challenges, coined many new phrases, and set a standard for a “new normal,” which hopefully draws to a close soon. Regardless of the state of the world, delighting and exceeding customer expectations is still a reality. This facet of doing business was a hard-enough feat before a pandemic impacted every aspect of our lives, and now customer service agents’...  Continue Reading..