By Ellie Elphick, Buchanan Technologies
Technology is continuing to rapidly transform with new standards, product offerings, and services emerging seemingly every day. This, in turn, is changing the ways businesses operate and handle day-to-day IT maintenance. Whether you are supporting remote offices or multiple branch locations, the expertise of a local technician can go a long way in solving IT issues and increasing end user satisfaction.
There are a few ways in which organizations can remedy the challenge of keeping up with the latest IT trends and technologies, but perhaps the easiest and most efficient way is by outsourcing your IT and transitioning to on-site support.
The Benefits Of Onsite IT Support
What exactly is on-site IT support? Simply put, it is an IT service provider that has an existing network of technicians that can support localized IT challenges and helps manage different areas of an organization’s IT solution, including break-fix support, assistance with special IT projects, cabling, and more.
There are several benefits to outsourcing some or all your IT solutions, and in this blog post, we will cover the top four advantages of on-site IT support and how it can help your business succeed.
There are several options when it comes to on-site IT support and most managed services providers give you the flexibility to choose which services are best for your specific IT goals. For example, if you are needing assistance with setting up a new office location, on-demand dispatch – where an IT resource is dispatched for a set amount of time or a specific project – would be a good option, whereas if you need extensive IT support multiple times a week, recurring on-site services would be a better fit.
A huge benefit of on-site IT support is its ability to provide hands-off IT management for an organization. Businesses that conduct their IT in-house often run into issues that are time-consuming to resolve, keeping resources juggling business functions and IT concerns and leading to decreased productivity.
By leveraging on-site IT support from a trusted IT provider, non-technical employees don’t have to worry about technical tasks and internal resources can drive business by focusing on revenue-generating initiatives for their company – all while IT maintenance and projects are being handled.
Another advantage of on-site IT support is its ability to provide endless cost-saving benefits, perhaps the biggest being able to save travel expenses and overhead costs by utilizing an on-demand network managed by the MSP.
In some cases, businesses can save up to 50 percent on travel expenses. By taking advantage of your IT provider’s network of technicians, you will not have to spend time and money sending core members of your IT team to remote locations.
Some IT service providers even offer no long-term contracts for on-site services, letting you try their technicians before you make a long-standing commitment. This is ideal if you are needing IT assistance but do not have the budget for a full-time hire.
Quick Resolution Of IT Issues
When your business is experiencing technical issues and outages, they must be fixed as soon as possible to minimize downtime, and consequently, profitability for your organization. Depending on the IT service provider’s dispatch process, local resources can be on their way to your location within 24 hours or less, ready to tackle your issues.
By contracting on-site IT services through a reputable service provider, you can rest assured you will be getting knowledgeable and professional technicians that have experience troubleshooting and resolving a wide variety of IT problems. Chances are, your issues are something they’ve dealt with numerous times, so they will be able to take an experience-based approach to your problem.
Typically, IT service providers can dispatch multiple technicians at a single time, resolving issues at numerous locations simultaneously. This is far more efficient than internal IT resources traveling from location to location to complete the work.
Additional benefits of on-site IT support include helping your organization streamline and standardize technical processes. Not only will this improve productivity for your end users, but it will help ease the burden on your internal IT team.
When it comes to selecting an IT partner, it is important to choose a company that has proven methodologies and documented processes relating to their on-site support capabilities. One example of this is the service provider having a thorough and regulated dispatch procedure. This will ensure they can take complete ownership and be a partner that provides their customers with consistent support.
Furthermore, garnering IT support from a single point of contact will allow the company and its technicians to become familiar with your site, including the people, infrastructure, and history of technical setbacks. This knowledge will lead to consistent levels of support and a prompter resolution of your IT issues.
Contact An MSP About Onsite IT Support
With so many options and so much information available with just the click of a button, it can be daunting to choose which direction to go when it comes to your IT solution – but the many advantages of on-site IT support are something you don’t want to miss out on. A managed services provider will be able to identify the best on-site support delivery model to achieve your IT goals and position your business for success.
About The Author
Ellie Elphick is the marketing communications specialist at Buchanan Technologies, where she uses her prior PR and marketing experience to brainstorm and write blogs, case studies, social media content, marketing campaign materials, and more in the managed services space. She also assists with press relations for the company.