Most companies can handle the one or two-day closures from a major storm or other natural disaster without too much pain, but with a weeks or months-long remote work and lockdown situation, the response is entirely different.  Continue Reading..

The global uncertainty impacting all of our businesses and lives at the moment has created an enormous amount of disruption. Despite the global event ravaging lives, production, and financial markets, service and field support in many cases must still go on.  Continue Reading..

The COVID-19 virus has changed how we work for the foreseeable future, and the field services industry is no exception. Guidelines surrounding virus protocols are changing rapidly. Below we’ll explore some of those changes, how they are impacting our business and how to communicate them to customers.  Continue Reading..

Currently, America is experiencing its longest economic expansion in the nation’s history and while tech companies may seem impermeable in our current state of economic growth, financial experts are increasingly bracing themselves for the next recession.  Continue Reading..

Experience proves that in a services business, the capability and adaptability of the service organization or workforce produce business results: growth, brand, profit, safety, and market share.  Workforce capabilities are the product for service.  Continue Reading..

To take full advantage of new capabilities made possible by IoT, developers must be prepared to build solutions that are easy-to-use, intuitive, reliable and secure. Here are the most crucial IoT tests that must be performed, as well as several remedies to make testing tasks run smoothly.  Continue Reading..

Our future lives will consist of pervasive technology that relies on mobile connectivity, such as 5G and 6G, to deliver personalized experiences and a plethora of use cases for vertical industries. Auxiliary technologies such as AI, quantum computing and blockchain will enable us to seamlessly and securely interact with our technology dense surroundings.  Continue Reading..

Field Service Management (FSM) is big business – but, so is Warranty Management (WM)! And not just solely as a component of field service, but also as a stand-alone, or integrated, activity for product and services organizations alike. In fact, in most cases, FSM without WM suggests an incomplete solution for Field Services Organizations (FSOs)!  Continue Reading..

Industry 4.0 (i4.0) has been described as the modern-day Industrial Revolution. The label encompasses automation and data exchange in manufacturing technologies and much more, as the recent Field Technologies Online article, Industry 4.0 And The Customer Experience, points out. In this column, let’s look from the inside out – where to start, and who should lead i4.0 advances. Processes and innovations on this path include...  Continue Reading..