I have worked on SAP engagement for Enterprise Customers for almost 30 years. While SAP continued to develop application features and content during these years, generally the hosting of SAP fell into the same classic selection process as any application: What's the service level, what's the cost, who has the happiest customers?  Continue Reading..

Across the field service industry, the payment transaction is one of the most important steps in the order-to-cash cycle. Field service companies of all sizes must understand how they can control their payments process and how the right partner can help them achieve a significant competitive advantage.  Continue Reading..

Moving to a cloud environment can be extremely complex and challenging. Moving data and reconfiguring applications take time, effort, and planning. Before you can streamline your workflow with cloud-based computing, you should be aware of the most common cloud migration challenges that make the process more difficult.  Continue Reading..

Streamlining last-mile logistics is an ongoing goal as companies figure out the best, most reliable ways to get goods to consumers without delays. The COVID-19 pandemic drastically impacted e-commerce and the associated deliveries, especially as more people began shopping from home to avoid leaving their houses.  Continue Reading..

Much has been written about the importance of Customer Experience (“CX”) and it has never been more important with record call volumes at contact centers during COVID-19 that is placing tremendous strain on contact center agents. These elevated levels are providing challenges to improving an organization’s CX as nearly 80 percent of Americans have cited speed and convenience, knowledgeable help, and friendly service as the most...  Continue Reading..

"If I have to pull this car over, there will be trouble!" Does this evoke childhood memories of summer adventures in the family car? It’s the same sort of dread we get when the IT budget holder turns around and threatens to pull over on our journey to the cloud or hybrid cloud. The family summer road trip may be filled with great expectations, but the last thing we want is an unforeseen disruption along the way.  Continue Reading..

With Gartner projecting a 7.3 percent decline in 2020 technology spending, how do IT leaders make the right investments that will protect and deliver revenue in an era of social distancing while preparing for eventual recovery and growth? The following are three takeaways from recent surveys on enterprise IT spending during Covid-19.  Continue Reading..

How do asset and safety management changes at the facilities level apply to worldwide preparedness for the next pandemic? This is the question facilities managers are asking as they prepare for their return to work and consider how to respond to this current situation and then, the next pandemic/epidemic/catastrophe. Undoubtedly, they will want to know, “What did we miss, and why? What are the implications for our places of work?  Continue Reading..

After a while, even the most innovative product and service lines may begin to lose some of their luster and appeal, ultimately being perceived by the marketplace more as commodity-like offerings, rather than as a unique or differentiated portfolio. Classic examples range anywhere from photographic equipment, to computers, to consulting services. What was initially offered to the market as an innovative product or service, often without any...  Continue Reading..