Asset tracking is among the earliest applications to gain significant traction - first in the machine-to-machine market over the last two decades - and, in more recent years, in the internet of Things (IoT).  Continue Reading..

Our world is changing quite rapidly and the field service operation will need to be resilient to keep up. This is not the time to delay thinking about which tools can aid in digital transformation as neglecting innovation will lead to a critical missed opportunity.  Continue Reading..

This is the final article of a series from Jolt Consulting Group of how companies can survive and even thrive during the COVID-19 era by focusing on improving their customer experience.  Continue Reading..

The needs of the modern consumer are evolving, as ready access to options makes tech-savvy customers more prone to churn and less likely to express brand loyalty. Every step along the way, from the initial purchase to a successful service appointment, is equally important to the overall experience – from the manufacturer, to the third-party contractor, to the technician and the consumer. How companies leverage technology to support,...  Continue Reading..

The most important asset an organization owns is the cumulative knowledge that it has acquired, developed, and utilized to produce or deliver its products and services to the market. Much of this knowledge is documented in corporate manuals, policies, procedures, or other corporate literature, and even more knowledge is implicit within the systems and processes that the organization uses. However, other, nonetheless valuable, knowledge may just...  Continue Reading..

Jim Dempsey is National Sales Director at Panasonic where he leads a team focused on developing and managing Panasonic's channel and technology ecosystem. His team’s primary focus is on growing Panasonic’s Android line of rugged handheld and tablet products and the reseller channel supporting those products. Jim took time to speak with Field Technologies Online about the challenges he sees in the field service industry, barriers...  Continue Reading..

Despite communities starting to reopen, remote work is far from over for many enterprises. Understanding that the world won’t return to “normal,” IT managers must anticipate long-term needs and lay a foundation that enables them to remain agile amidst uncertainty.  Continue Reading..

This is the first article in a two-part series from Jolt Consulting Group on how companies can survive and even thrive during the COVID-19 era by focusing on improving their customer experience.  Continue Reading..

For those in security-related jobs, being away from key pieces of equipment and integral team members has had an impact, there is no doubt. And when it comes to advanced digital forensics (DF), incident response (IR), and threat hunting, on the one hand being remote hasn’t had a huge impact on professionals in the field, yet on the other hand it has proven cumbersome at best and highly restrictive at worst.  Continue Reading..