Mobile Computing Thought Leadership
3 Service Technology Implementation Challenges And How To Overcome Them
An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.
The Next Decade Of Fast, Connected And Reliable Mobility
Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.
Key Success Requirements For Field Service Management
It can be challenging to understand which field service management (FSM) features can best lead to specified business benefits. Mapping out an FSM strategy and comparing different FSM solutions can be difficult because so many FSM capabilities are complementary. One way to understand different kinds of FSM capabilities is by partitioning them into three categories: in the field, intelligent capabilities, and optimization.
Your Mobile Deployments Don’t Have To Suck, But Here Are 5 Reasons They Do
When a dog breaks their leg, they tuck it under their body, avoid putting weight on it and keep walking with their other three legs. This might minimize the pain for the time being, but it doesn’t help the leg to actually heal. This is the same thing we see many field service organizations do with broken training processes, particularly after a new mobile app or device deployment to the field.
Accelerating Mobile Deployments For Firstline Workers & Operations
Today’s businesses recognize that they can’t equip their employees with dated devices and applications while expecting success. However, deploying new devices and software for your field and operations teams is tedious and expensive. You’re forced to take workers out of the field to train them, resulting in downtime.
AWE Show Report: Inching Closer To Reality
The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.
Why Your Firstline Workers Aren’t Using Digital Tech The Right Way—And How To Fix It
Most firstline mobile workforces of today have a varied makeup including veterans who’ve been on the job for decades, inexperienced workers recently out of school, and everyone in between. When you combine new digital solutions firstline workers must use with the diverse workforce and growing skills gap, many organizations are facing a significant training challenge. This guide explores that challenge, including why it exists and how to fix it.
Apple Device Management For Small And Medium Businesses
With a renewed focus on mobile devices in the work environment, Apple has become the device of choice in small and medium businesses.
How Mixed Reality Technology Transforms Knowledge Management In Field Service
Field service management becomes more complicated every year. Companies face rising expectations from customers who demand instant service delivery and professionalism. At the same time, businesses complain about insufficient resources to manage the tasks and young employees demanding advanced tools supporting their work. With these obstacles, delivery of excellent service and earning customers’ trust become areas of concern.
Mobile Field Force Enablement Drives Business Value
The pre-mobile enabled field service organization, which is quite common despite available technologies and almost ubiquitous connectivity, is one that still relies heavily on manual processes and paper-based forms for field service delivery. At best, this traditional organization may use multiple spreadsheets for data entry and job tracking. Due to the lack of a mobile process, field service directors and managers have no insight into the locations of their field techs, the status of jobs in progress, or real-time data on which to escalate or downgrade problems.