Mobile Computing Thought Leadership

  1. The 2022 State Of Deskless Work Report 7/18/2022

    Where did you work from today? What about yesterday? Last month? Like many employees in the U.S., your answer probably changes week to week. The past two years of distributed work and accelerated digital transformation have changed work for the better. 

  2. Facilitating Effective Self-Service And Superior CX through Remote Visual Assistance 6/2/2022

    The need to fulfill customer demands for rapid response and quick resolution are the leading reasons many companies have implemented Self-Service models. Fortunately, consumers in various industry sectors have become more savvy, self-reliant, and competent to initiate and resolve service requests independently or through guidance and assistance from a remote expert. To some extent, a more competent and more engaged customer base has made Self-Service a viable option.

  3. How Is Field Service Tech Vital For Public Sector Regulators? 5/9/2022

    When we talk about the benefits of field service technologies, we must think not only of private sector organizations needing to optimize their field service. Field service management is also a vital part of the public sector regulators. Imagine all the activities regulators perform to secure public safety - social care facilities checks, repairs, maintenance, utility installations, community healthcare visits, etc. Every public sector field is full of opportunities for progress by adopting software for resource scheduling.

  4. Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform 5/2/2022

    Field service organizations (FSOs) are facing end-to-end pressure—from the back-end operations to the front- end interactions with customers. But most FSOs lack the resources to keep up with demands that are rising at every point along this spectrum. Where should they make changes?

  5. The State Of Field Services 2022 3/29/2022

    This "State of Field Services" report will cover industry trends impacting equipment/hardware manufacturers.

  6. Meeting Customers Where They Are With Mobile Technology 3/7/2022

    Field Technologies Online talks with Panasonic’s Chad Hall about how rugged mobile solutions can close the gap in customer experience, increase workforce optimization, and level-up productivity for utility workers.

  7. The Top 5 Field Service Themes To Watch In 2022 1/24/2022

    The past two years have been quite transformative for service organizations and manufacturers. Organizations that primarily focused on competitive pressures had to navigate an environment where each month, week, day, and hour came with a new never-before-seen challenge. 

  8. 5 Field Service Mega-Trends For 2021 7/1/2021

    There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.

  9. 3 Service Technology Implementation Challenges And How To Overcome Them 3/15/2021

    An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.

  10. The Next Decade Of Fast, Connected And Reliable Mobility 3/5/2020

    Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.