Mobile Computing Thought Leadership

31. You Asked, We Answered: Four Questions About The Current Rugged Mobility Reboot 7/30/2018

    Rugged mobility is getting a reboot and, on June 27, long-time mobility Solutions Architect Rob Karsch of Xplore Technologies joined me and Field Technologies Online for a discussion about what this means for organizations with field-based workforces – including those whose “field” workers are actually assigned within the four walls of a plant or warehouse.

32. How Remote Inspections Improve Safety And Productivity 6/27/2018

    SGS, the world’s leading inspection, verification, and certification company, adds remote inspections to its breadth of services in its Government and Institutions, and Industrial divisions.  The ability to visually and inspect goods and processes from afar improves productivity, safety and customer service.

33. Technology Is Only One Facet Customer Support – You Still Need to Put Your “Face” On It 6/26/2018

    Technology isn’t new – it’s what makes things new. It’s like that old BASF television commercial – “we don’t make the products you buy; we make the products you buy, better.” Well, for customer support in general, and the services industry in particular, technology is the primary thing that makes the services you sell better – and more profitable, too. But, there’s more to customer support than merely applying the right technology!

34. The Keys To Execution: How Great Strategies Can Fail In Implementation 5/24/2018

    No matter how well researched and well written your strategic plan, it can fail in the implementation stage. It doesn’t matter how much executive or overall employee input went into it if you don’t act in a way that integrates the strategies into day-to-day company activity and culture.

35. Survey Explores Link Between Mobile Technology And Productivity 5/24/2018

    Great strides have been made in recent years to boost productivity through the use of mobile technology. To better understand how mobile technology can be used to further these advances, Kronos Incorporated and the American Payroll Association surveyed 1,362 APA members about self-service options, productivity, and the workforce.

36. The State Of Field Services 2018 3/21/2018

    Traditional hardware manufacturers and original equipment manufacturers (OEMs) are all struggling with profitable revenue growth. The historic business model that was based on “Make, Sell, Ship + Attached Service” has either collapsed or is showing signs of duress. So, who can OEM’s count on to play a key role in the transformation that needs to take place? Field services.  

37. Tips For Taking Field Service Technicians Live With Mobile Systems 3/19/2018

    The ability of a field service organization (FSO) to meet its business objectives is based on exceeding customer expectations by providing fast response and resolution, if not predictive failure and scheduled maintenance. These results depend on daily or “live” usage of the mobile technician system, or field service software. 

38. 5 Ways To Tell If Your “Rugged” Tablet, Laptop Or Handheld Is A Knock-Off 2/26/2018

    On the surface, an IP65, IP67 or IP68-rated device may seem to provide sufficient protection against your commonly-encountered hazards: dust and water. However,deeming a tablet, laptop or handheld PC that will be used in professional environments as “rugged” using a single spec is not just risky, but irresponsible.

39. Why You Shouldn't Risk Using Consumer Apps For Work Communication 2/13/2018

    For most workers today, instant messaging or chat is a must-have to power real-time communication and collaboration. But conducting work communications over consumer apps is a risky undertaking. From security to central administration, there are many reasons you shouldn’t risk using consumer apps for work communication.

40. 10 Mobile Predictions Your Business Needs To Know For 2018 2/7/2018

    With businesses counting on digital transformation to drive competitive advantage in 2018, many are busy planning their IT initiatives for the coming year. Mobile is a central part of that strategy, as new high-profile devices from Apple and Samsung continue to bolster enterprise demand. A recent Strategy Analytics report found that enterprise smartphone shipments reached 107 million units in 2017, a 15 percent year-over-year increase.