Guest Column | May 9, 2022

How Is Field Service Tech Vital For Public Sector Regulators?

By Boris Glushkov, Canalix

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When we talk about the benefits of field service technologies, we must think not only of private sector organizations needing to optimize their field service. Field service management is also a vital part of the public sector regulators. Imagine all the activities regulators perform to secure public safety - social care facilities checks, repairs, maintenance, utility installations, community healthcare visits, etc. Every public sector field is full of opportunities for progress by adopting software for resource scheduling.

What Makes Field Service Technologies Vital For Regulatory Inspections?

FSM technologies facilitate accurate data delivery to field inspectors, technicians, etc. These technologies help them do their job efficiently. Regulators use FSM technologies to speed up inspection completions and support data capture on the field with improved accuracy, without paperwork. Inspectors’ schedules can be tracked in real-time, changed, updated, and improved when enough insight is gathered.

Why Should Regulators Transform Inspections With Field Service Management Tools?

As a result of recent events, the governments ask public sector organizations to make efficiency savings and optimize their performance. Regulatory authorities are particularly the ones that can improve their inspection processes with field service technologies.

Jobtimizer is a resource scheduling software that helps public sector regulators to transform their inspections with field tech. Typically regulators that adopt a field service tech benefit from:

  • Up to 40% increase in productivity
  • Up to 75% reduced scheduling time
  • Eliminated schedule conflicts in the field service appointments

Field inspection scheduling is processed through an AI engine that automatically plans the most optimal inspection route. There are productivity improvements for every 10 field inspectors equal to having another four inspectors available for field job scheduling.

What Kind Of Unproductive Time Is Reduced With Field Service Tech?

Getting to a 40% increase in productivity is possible because public sector organizations are usually not that advanced in field service technology. That means it’s easy to identify areas that can be transformed to bring visible impact. Jobtimizer’s data shows that regulators that adopted their inspection scheduling service are cutting unproductive through more than one operation:

  • Route optimization reduces travel time, and inspectors can focus only on work that matters. Also, it reduces fuel costs.
  • Real-time scheduling updates ensure that the inspector’s time is optimized even when there is an unpredicted change in schedule.
  • The time spent on paperwork and fixing data errors are also reduced.

How Can A 40% Increase In Field Productivity Help Regulators Achieve Their Goals?

The increased capacity of field inspectors enables regulators to:

  • Reduce operational costs by reducing downtime, overbooking of resources, and overtime work.
  • Speed-up field service delivery.
  • Improve efficiency by ensuring that every field job is allocated with the right amount of time.

With Jobtimizer, regulators can start their field service transformation with various modules, depending on their specific goals. For example, if their priority is to improve customer experience, they can begin the transformation process with a self-service portal; if the focus is cost reduction, they can start by adopting the field scheduling tool first.

Are Other Public Sector Organisations Using Field Service Management Tech?

In contrast to many other areas where governments have already transformed operations with technology, field service operations are a bit behind. Local governments use field tech to optimize public services and maintenance, while regulators use field tech to plan inspection visits, automate inspection reporting, and improve data quality and customer experience. The moment inspection managers get asked to reduce the costs of operations is when they turn to field technologies to improve the workforce’s time spent on jobs without hurting the quality of processes.

About The Author

Boris Glushkov is a digital transformation expert in Canalix - Advanced Inspection Management Platform. His expertise is to help public sector regulators to adopt transformational efficiency improvements. With configurable data and rules-driven casework automation and AI-optimized task orchestration, Canalix is transforming field inspection in line with the best-known practices.